Terms & Conditions

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Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just phone us on 01245 403268.

Application
1. These Terms and Conditions will apply to the purchase of products and/or joinery service provided (“the Goods”). We are Touch Bespoke Joinery Limited a company registered in England and Wales under number 8430831 whose registered office is at Touch Bespoke Joinery, Unit 10 Runwell Hall Farm, Hoe Lane, Chelmsford, Essex, CM3 8DQ with email address [email protected]; telephone number 01245 403268; (the Supplier or us or we).
2. These are the terms on which we sell all Goods/ Services to you. By ordering any of the Goods/ Services, you agree to be bound by these Terms and Conditions. By emailing your instructions or paying a deposit invoice you are confirming you accept our terms and conditions and will adhere to our terms of contract. You can only purchase the Goods if you are eligible to enter into a contract and are at least 18 years old.

1. PRICE AND PAYMENT
1.1. The price for the Goods (“the Price”) shall be the price as stated on the quotation or estimate provided by Touch Bespoke Joinery Limited, or such other price as the parties may agree in writing or orally.
1.2. For a “supply only” sale, i.e. where items are sold without installation at the Customer’s property, before any works commence a non-refundable deposit of 30% of total estimate or quotation to be paid to Touch Bespoke Joinery Limited. Once deposit has been paid this will then enable us to schedule drawing works for customer approval, once approval has been given by the client a Collection/Delivery date will be given. On completion of works a Balance invoice will be issued for the remaining 70% of the total estimate or quotation. Payment of the Balance shall be made by the Customer upon collection of the goods from our workshop or upon delivery. Until monies have been paid no items will be released.
1.3. For an “installation” sale, i.e. where items are installed or work is carried out at the Customer’s property, before any works commences a non-refundable deposit of 30% of total estimate or quotation to be paid to Touch bespoke Joinery Limited. Once deposit has been paid this will then enable us to schedule drawing works for customer approval, once approval has been given by the client manufacturing and fitting dates will be advised. Once we have manufactured the joinery items in our workshop, Touch Bespoke Joinery Limited will send the client an interim invoice for 50% of job total value, this must be paid before installation takes place, On completion of works a Balance invoice for 20% of job total value will be issued, payment of the balance invoice must be made by the Customer within 14 days of the date of the invoice. If for any reason Touch Bespoke Joinery Limited feel uncertain on receiving balance payment the interim invoice will be 70% of job total value and payment must be cleared before installation takes place.
1.4. Touch Bespoke Joinery Limited understands and will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
1.5. Deposits are held for a maximum of 12 months after which if the company is unable to start work through no fault of its own the contract is cancelled unless specifically agreed in writing.
1.6. Refunds will be offered solely at the discretion of the Company. Once a refund has been approved by the company then it will be processed normally within 28 days.
1.7. Any cancellation by the client verbal or in writing after deposit taken will incur the full cost of the project by the client.
1.8. Any works that require the contractor (’s) to stop CIS payments will be reflected within the balance invoice, 20% of labour costs will be deducted within Balance invoice only.

2. QUOTATIONS
2.1. Any quotation provided by Touch Bespoke Joinery Limited shall be valid for acceptance by the Customer for a period of 60 days from the date of the quotation, and Touch Bespoke Joinery Limited shall be required to accept an order based on the quotation within this 60 day period.
3.2 The price quoted is exclusive of VAT and all costs or charges in relation to packaging, loading, unloading, carriage and insurance (if applicable) which shall be due at the rate ruling on the date Touch Bespoke Joinery Limited invoice unless included within our quotation.
3.3 Unless otherwise agreed in writing, no quotation shall be subject to any discount.

3. GOODS
3.1. All Goods shall be required to conform to the specification in the order for Goods by the Customer as accepted by Touch Bespoke Joinery Limited or as otherwise expressly agreed in writing or orally.
3.2. Any order for Goods sent by the Customer to Touch Bespoke Joinery Limited shall be deemed to be accepted subject to the Conditions contained herein.
3.3. Each order for Goods accepted by Touch Bespoke Joinery shall be deemed to be an individual legally binding contract between the parties.

4. DELIVERY
4.1. The Customer shall be deemed to have accepted the Goods upon completion of the “installation” work, or upon delivery or collection for a “supply only” sale.
4.2. Touch Bespoke Joinery Limited shall not be liable to the Customer or be deemed to be in breach of the Conditions by reason of any delay or failure in a “supply only” sale or in “installation” work if the delay or failure was due to any cause beyond Touch Bespoke Joinery Limited reasonable control.
4.3. All risk in the Goods shall pass to the Customer upon completion of the “installation” work, or upon delivery or collection for a “supply only” sale.
4.4. If Touch Bespoke Joinery is unable to deliver the Goods for reasons outside its control, Touch Bespoke Joinery Limited shall be entitled, at the Customer’s expense, to place the Goods in storage until such time as the Goods may be delivered.
4.5. Any cancellation of an order must be sent by the Customer to Touch Bespoke Joinery Limited in writing. The Customer is liable to be charged for any materials ordered or work completed for an order at the time of cancellation.
4.6. Whilst Touch Bespoke Joinery Limited is pleased to undertake insurance work, this is only done on the understanding that the Customer is responsible for paying Touch Bespoke Joinery invoice, not the insurance company. Touch Bespoke Joinery Limited is unable to deal with insurance companies direct.

5. TITLE TO GOODS
5.1. Touch Bespoke Joinery warrants that it has good title to the Goods and that it will transfer title in the Goods to the Customer pursuant to Clause 5.2.
5.2. Notwithstanding delivery, title in the Goods shall not pass to the Customer until Touch Bespoke Joinery has been paid in full for the Goods. Nothing in this Clause shall prevent Touch Bespoke Joinery from raising an action against the Customer for payment of the Goods.
5.3. The title of any unwanted items removed by Touch Bespoke Joinery as debris or rubbish from the Customer’s property transfers immediately to Touch Bespoke Joinery.
5.4 Touch bespoke joinery will remain the owner of all goods which have been manufactured, supplied or fitted, this will only change once payment has been received in full for the balance, Touch bespoke joinery Limited own the right to remove any of their property if payment is not received.

6. DAMAGE IN TRANSIT
6.1. Upon serving notice within 24 hours of delivery to Touch Bespoke Joinery, the Customer shall be entitled to replacement Goods or items repaired if Touch Bespoke Joinery is reasonably satisfied that the Goods have been damaged during transportation arranged by Touch Bespoke Joinery.

7. GUARANTEE
7.1. Where the Goods have been manufactured by Touch Bespoke Joinery Limited and are found to be defective, or installation work by Touch Bespoke Joinery Limited is found to be defective, Touch Bespoke Joinery Limited shall repair or, in its sole discretion, replace defective Goods free of charge upon the following conditions:
7.1.1. the Customer giving notice of the defect within 5 days of the defect coming to the Customer’s attention;
7.1.1.1. such notice being served within 7 days of delivery or collection for a “supply only” sale, or within 6 months of the date of the balance invoice for “installation” work;
7.1.2. All external joinery must be fully decorated within 1 week of delivery/installation and then at regular intervals thereafter.
7.1.3. the defect being due to Touch Bespoke Joinery faulty design, workmanship or materials;
7.1.4. the Customer having complied with Touch Bespoke Joinery oral or written instructions as to storage, installation, use or maintenance of the Goods or in accordance with good trade practice; and
7.1.5.the defect is not due to rot or insect attack of joinery items as specified in Clause 9.3.
7.2. Any Goods to be repaired or replaced under Clause 7.1 for a “supply only” sale shall be delivered to Touch Bespoke Joinery at the Customer’s expense.
7.3. Where the Goods have been manufactured by a third party Touch Bespoke Joinery shall where possible pass on to the Customer
the benefit of any warranty in respect of the Goods granted to Touch Bespoke Joinery by such third party. This includes items such as double-glazing units and UPVC items.

8. LIMITATION OF LIABILITY
8.1. Subject to Touch Bespoke Joinery liability under Clause 5 and subject to Clause 11 Touch Bespoke Joinery shall not be liable to the Customer for any loss (including loss of profit), costs, damages, charges or expenses incurred by the Customer or for any loss or damage to or caused by the Goods.
8.2. Subject to this Clause 8 and Clause 11 all other conditions, warranties or other stipulations concerning the Goods whether express or implied by common law or under statute are excluded to the fullest extent permitted by law, and, in particular, but without limiting the foregoing generality, Touch Bespoke Joinery grants no warranties regarding fitness for purpose, use, quality or nature of the Goods whether express or implied by statute or common law.
8.3. Subject to Clause 11 the liability of Touch Bespoke Joinery under this Agreement howsoever arising shall not exceed the Price.
8.4. Touch Bespoke Joinery Limited can not be held responsible if any damage is caused to walls, floors, ceilings, paint work during the installation period. (ex. Removing of existing door frame disturbs, cracks or removes plaster on wall), we will where possible repair the damaged but not deemed responsible to repair.

9. JOINERY WORK
9.1. For a “supply only” sale, the Customer is responsible for the accuracy of sizes requested. Any amendments to joinery items ordered due to inaccurate sizes will be charged for.
9.2. Whilst every attempt is made to eliminate the expansion of external joinery items such as gates, doors and windows by allowing a certain amount of clearance, Touch Bespoke Joinery Limited is not liable for any expansion or swelling of these items.
9.3. Unless otherwise stated, staining, spraying or painting of joinery items is not included in the estimated or quoted price.
9.4. Timber is a natural product, therefore there is always colour differentials within the wood and whilst every effort is made to ensure the colour/grain matches with other timber, tolerances will have to be allowed for unless a “book matched” product has been asked for, which is normally extra to a standard quote.
9.5. Touch Bespoke Joinery do an amount of “machine only” works for clients, and unless a cutting list is provided with all boards fully marked, then we cannot be held responsible for elements of waste within the material supplied. We also abide within the standard tolerances within the timber trade, which allows for (+-) 0.5 mm within machine works. We will make the clients aware if we feel the timber supplied is substandard for the works proposed.

10. SPECIFIC GOODS
10.1 Joinery Items; where joinery items are supplied with a factory applied equalising stain, or primer, the Customer must paint/stain such products with a minimum of two coats of proprietary wood stain. Primed joinery must be treated with a full paint finish. Primer and equalising stains do not give long term protection against the ingress of moisture and Touch Bespoke Joinery cannot accept responsibility
for Goods which are not treated as recommended after sale. All external joinery must be fully decorated within 1 week of delivery/installation and then at regular intervals thereafter.
10.2 subject to the Customer complying with Clause 11.1 – this guarantee does not apply to doors, windows or joinery which swell/shrink due to intake of excessive moisture or any other neglect or misuse on the part of the Customer after sale. Touch Bespoke Joinery liability under this guarantee shall not extend to costs or charges of unfixing, re-fixing, painting, polishing, staining, handling, cartage, storage or other additional charges or expenses. (This does not affect your statutory rights).

11. GENERAL
11.1. Nothing in these Conditions shall be construed so as to exclude or limit the liability of Touch Bespoke Joinery for breach of the warranties contained in Clause 5 or for breach of warranty as to title and quiet possession implied by the Sale of Goods Act 1979 where such Act applies to the contract between Touch Bespoke Joinery and the Customer for the sale and purchase of the Goods incorporating these Conditions.
11.2. Nothing contained in these Conditions shall be construed so as to limit or exclude the liability of Touch Bespoke Joinery for death or personal injury as a result of Touch Bespoke Joinery fraudulent misrepresentation, negligent actions or those of its employees or agents.
11.3. You may not use our goods for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
11.4. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
11.5. The Buyer must not schedule or commence any installation work until after the Buyer has received its Order and checked all the Goods for any defects or missing parts.

12. DEFAULT BY CUSTOMER
12.2 If the Customer shall commit default in or commit any breach of its obligations to Touch Bespoke Joinery Limited, or if any distress or execution shall be levied upon the Customer, its property or assets or if the Customer shall make or offer to make any arrangements or compositions with its creditors or commit any act of bankruptcy or if the Customer shall be a company and any resolution or petition or receiving order in bankruptcy shall be presented or made against him, or if the Customer shall be a company and any resolution or petition to wind up such company’s business shall be passed or presented otherwise than for the purpose of amalgamation or reconstruction whilst solvent, or if a receiver of such company’s undertaking property or assets or any part thereof shall be appointed, or if the Customer shall be insolvent then without prejudice to any other rights available to Touch Bespoke Joinery it may forthwith cancel any contract then subsisting with the Customer or alternatively may suspend or cancel delivery of any of the goods to be supplied there under.

13. CHANGE CONTROL
13.1. If either party requests a change to the scope or execution of the services, Touch Bespoke Joinery Limited shall, within a reasonable time, provide a written estimate to the client of:
A. the likely time required to implement the change;
B. any variations to Touch Bespoke Joinery Limited charges arising from the change; and
C. any other impact of the change on the terms of the contract.
13.2. If the client wishes Touch Bespoke Joinery Limited to proceed with a change, Touch Bespoke Joinery Limited has no obligation to do so unless and until the parties have agreed in writing on the necessary variations to its charges and any other relevant terms of the contract to take account of the change.
13.3. Touch Bespoke Joinery Limited will request a 50% deposit or add the value of the variation to the remaining payments due for any variations, variation need to be approved in writing.
13.4. Touch Bespoke Joinery Limited may charge for its time spent in assessing a request for change from the client at its standard daily/hourly fee rates.

14. Governing law, jurisdiction and complaints
14.1. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
14.2. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
14.3. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 7 working days.

15. Prohibited Uses
15.1. In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
a. for any unlawful purpose.
b. to solicit others to perform or participate in any unlawful acts.
c. to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances.
d. to infringe upon or violate our intellectual property rights or the intellectual property rights of others.
e. to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
f. to submit false or misleading information.
g. to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet.
h. to collect or track the personal information of others.
i. to spam, phish, pharm, pretext, spider, crawl, or scrape.
j. for any obscene or immoral purpose.
k. to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
l. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

16. Privacy
16.1. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
16.2. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy and cookies policy https://touchjoinery.com/privacy-policy/
16.3. For the purposes of these Terms and Conditions:
a. ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
c. ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
d. We are a Data Controller of the Personal Data we Process in providing Goods to you.
16.4. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.
5. For any enquiries or complaints regarding data privacy, you can contact our Data Protection Officer at the following e-mail address: [email protected]

17. Links to other websites
17.1. This website may contain links to other websites operated by third parties (“Third Party Websites”). Those Third Party Websites are not under the control of Touch Bespoke Joinery Ltd, and Touch Bespoke Joinery Limited does not endorse and is not responsible for any material on, or linked to from, Third Party Websites (“Third Party Material”).
17.2. In particular, and to the extent permitted by law, Touch Bespoke Joinery Limited makes no warranties or representations:
a. regarding the quality, accuracy, merchantability or fitness for purpose of Third Party Material or products or services available through Third Party Websites; or
b. that Third Party Material does not infringe the intellectual property rights of any corporation, organisation or person. Touch Bespoke Joinery Ltd is not authorising the reproduction of Third Party Material by linking material on this website to Third Party Material.

18. Trade marks, copyright and linking to this website
18.1. “Touch Bespoke Joinery Limited,” and all associated trademarks used on this website are registered or pending trademarks of Touch Bespoke Joinery Limited and/or its related entities. Copyright in the material on this website is owned or licensed by Touch Bespoke Joinery Limited.
18.2. Except where necessary for viewing material on this website on your browser, or as permitted under the Copyright Act 1968 (Cth)

19. Changes to Terms and Conditions
19.1. You can review the most current version of the Terms and Conditions at any time at this page.

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